Design a customer feedback collection and action system for [PRODUCT/SERVICE].
Provide:
1. Feedback channels: Where to collect (in-app, email, support, social, reviews)
2. Survey strategy: NPS, CSAT, and CES — when to use each
3. In-app feedback: Widget design and trigger points
4. Interview programme: Monthly customer interview process
5. Feedback categorization: Taxonomy for organizing feedback
6. Prioritization framework: How to decide what to act on
7. Closing the loop: How to tell customers you heard them
8. Internal routing: How feedback reaches product, marketing, support teams
9. Reporting: Monthly voice-of-customer report template
10. Metrics: Feedback volume, response time, action rate, satisfaction trends
Design a customer feedback collection and action system for [PRODUCT/SERVICE].
Provide:
1. Feedback channels: Where to collect (in-app, email, support, social, reviews)
2. Survey strategy: NPS, CSAT, and CES — when to use each
3. In-app feedback: Widget design and trigger points
4. Interview programme: Monthly customer interview process
5. Feedback categorization: Taxonomy for organizing feedback
6. Prioritization framework: How to decide what to act on
7. Closing the loop: How to tell customers you heard them
8. Internal routing: How feedback reaches product, marketing, support teams
9. Reporting: Monthly voice-of-customer report template
10. Metrics: Feedback volume, response time, action rate, satisfaction trends
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