Write an apology or crisis communication.
Situation: [WHAT HAPPENED]
Affected parties: [WHO IS IMPACTED]
Severity: [MINOR / MODERATE / MAJOR / PUBLIC]
Channel: [EMAIL / PUBLIC STATEMENT / SOCIAL / INTERNAL]
Provide:
1. **Acknowledgment**: Name the issue directly (no minimising)
2. **Responsibility**: Take appropriate responsibility
3. **Empathy**: Show understanding of the impact
4. **Explanation**: Brief context without making excuses
5. **Action Taken**: What has already been done to fix it
6. **Prevention Plan**: How this won't happen again
7. **Compensation**: If applicable, what's being offered
8. **Timeline**: When people can expect resolution
9. **Contact Point**: Where to direct questions
10. **Follow-Up Communication**: The update message once resolved
Write an apology or crisis communication.
Situation: [WHAT HAPPENED]
Affected parties: [WHO IS IMPACTED]
Severity: [MINOR / MODERATE / MAJOR / PUBLIC]
Channel: [EMAIL / PUBLIC STATEMENT / SOCIAL / INTERNAL]
Provide:
1. **Acknowledgment**: Name the issue directly (no minimising)
2. **Responsibility**: Take appropriate responsibility
3. **Empathy**: Show understanding of the impact
4. **Explanation**: Brief context without making excuses
5. **Action Taken**: What has already been done to fix it
6. **Prevention Plan**: How this won't happen again
7. **Compensation**: If applicable, what's being offered
8. **Timeline**: When people can expect resolution
9. **Contact Point**: Where to direct questions
10. **Follow-Up Communication**: The update message once resolved
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