Write professional responses to customer complaints.
Business: [WHAT I DO]
Complaint type: [PRODUCT ISSUE / SERVICE FAILURE / BILLING / DELIVERY / OTHER]
Severity: [MILD / MODERATE / SEVERE / LEGAL THREAT]
Provide:
1. **Acknowledgment**: How to validate their frustration immediately
2. **Empathy Statement**: Show genuine understanding
3. **Investigation**: What to say while looking into it
4. **Resolution Options**: Offer appropriate remedies
5. **Follow-Up**: Check they're satisfied after resolution
6. **Escalation Response**: When the complaint is serious
7. **Social Media Complaints**: Public response templates
8. **Review Responses**: Responding to negative online reviews
9. **Legal Complaint**: When to involve legal advice
10. **Prevention**: How to reduce similar complaints
Write professional responses to customer complaints.
Business: [WHAT I DO]
Complaint type: [PRODUCT ISSUE / SERVICE FAILURE / BILLING / DELIVERY / OTHER]
Severity: [MILD / MODERATE / SEVERE / LEGAL THREAT]
Provide:
1. **Acknowledgment**: How to validate their frustration immediately
2. **Empathy Statement**: Show genuine understanding
3. **Investigation**: What to say while looking into it
4. **Resolution Options**: Offer appropriate remedies
5. **Follow-Up**: Check they're satisfied after resolution
6. **Escalation Response**: When the complaint is serious
7. **Social Media Complaints**: Public response templates
8. **Review Responses**: Responding to negative online reviews
9. **Legal Complaint**: When to involve legal advice
10. **Prevention**: How to reduce similar complaints
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