Churn Reduction Strategy

Create a churn reduction strategy for [SAAS/SUBSCRIPTION BUSINESS].

Current metrics:
- Monthly churn rate: [PERCENTAGE]

- Main churn reasons: [IF KNOWN]
- Average customer lifetime: [MONTHS]

Provide:
1. **Churn Analysis Framework**: How to segment churn (voluntary vs involuntary, by cohort, by plan, by feature usage)
2. **Early Warning System**: 5 behavioral signals that predict churn (with data points to track)
3. **Intervention Playbook**: For each warning signal, a specific save action
4. **Onboarding Optimization**: How to reduce Day 1-30 churn
5. **Engagement Strategy**: How to increase product usage and stickiness
6. **Cancellation Flow**: Optimizing the cancel process (save offers, feedback, pause option)
7. **Win-Back Campaign**: Email sequence for recently churned customers
8. **Pricing & Packaging**: How plan structure affects retention
9. **Customer Success Cadence**: Proactive check-in schedule based on health score
10. **Churn Dashboard**: Metrics to review weekly and monthly

Create a churn reduction strategy for [SAAS/SUBSCRIPTION BUSINESS].

Current metrics:
- Monthly churn rate: [PERCENTAGE]
- Main churn reasons: [IF KNOWN]
- Average customer lifetime: [MONTHS]

Provide:
1. **Churn Analysis Framework**: How to segment churn (voluntary vs involuntary, by cohort, by plan, by feature usage)
2. **Early Warning System**: 5 behavioral signals that predict churn (with data points to track)
3. **Intervention Playbook**: For each warning signal, a specific save action
4. **Onboarding Optimization**: How to reduce Day 1-30 churn
5. **Engagement Strategy**: How to increase product usage and stickiness
6. **Cancellation Flow**: Optimizing the cancel process (save offers, feedback, pause option)
7. **Win-Back Campaign**: Email sequence for recently churned customers
8. **Pricing & Packaging**: How plan structure affects retention
9. **Customer Success Cadence**: Proactive check-in schedule based on health score
10. **Churn Dashboard**: Metrics to review weekly and monthly